Terms of service

Terms of Service

At Arkenova, every purchase is personal — literally. These terms exist to protect both of us, so your experience stays as smooth as the jewelry we make it for.

OVERVIEW

This website is run by Arkenova Jewelry. When we say "we," "us," or "our," that's us. By browsing our site or buying from us, you're agreeing to the terms below.

SECTION 1 - ONLINE STORE TERMS

By using our site, you're confirming you're old enough to legally do so where you live, and that you won't use our products or site for anything illegal.

SECTION 2 - GENERAL CONDITIONS

We want every visit to Arkenova to feel welcoming. That said, we may limit or decline service in cases of suspected fraud, abuse of our site, or violation of these terms. Credit card information is always encrypted during transfer; other data you submit may travel over standard, unencrypted networks, as is common for most websites.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We do our best to keep everything on this site accurate and current, but we can't guarantee it's always perfect. Treat it as general information, not the final word for major decisions.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices and availability can change without notice — that's just the nature of a small, growing store. We may also update or pause parts of our service as we improve things.

SECTION 5 - PRODUCTS OR SERVICES

Some pieces may be limited in quantity or available only through our site. We do our best to show colors and details accurately, but screens vary, so slight differences are normal.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to decline an order if something looks off. If we ever change or cancel an order, we'll reach out using the contact details you gave us at checkout.

SECTION 7 - THIRD-PARTY LINKS

Some links on our site lead elsewhere — those sites aren't run by us, so we can't speak for what you'll find there.

SECTION 8 - CUSTOMER FEEDBACK & TESTIMONIALS

We love hearing from our customers. If you share a review, testimonial, or feedback with us, you agree that we may feature it (in full or in part) on our site or social media to help other shoppers — unless you tell us otherwise. We'll never use your feedback in a way that misrepresents what you said.

SECTION 9 - PERSONAL INFORMATION

Anything personal you share with us through the store is handled according to our Privacy Policy.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS

Every so often a typo or pricing error slips through — if it does, we'll fix it as soon as we catch it.

SECTION 11 - PROHIBITED USES

Please don't use our site for anything illegal, or to encourage others to break the law — pretty simple, but it has to be said.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We work hard to keep things running smoothly, but we can't promise the site will be perfect or uninterrupted 100% of the time. You're using it at your own discretion.

SECTION 13 - GOVERNING LAW

These terms are governed by the laws applicable to Arkenova Jewelry's place of operation, without regard to conflict of law principles.

SECTION 14 - CONTACT INFORMATION

Got questions about these terms — or anything else? We're a real, small team and happy to help.

Email: info@arkenovajewelry.com
Phone: +1 849-482-4481
Address: Calle Flor de Copada, Casa #3, Barrio Los Humildes, Carretera La Isabela, Pantoja, Santo Domingo Oeste 10701, República Dominicana