Privacy policy

Privacy Policy

At Arkenova, trust matters as much as craftsmanship. Here's exactly how we handle your information — written the way we'd actually explain it to you, not in legal riddles.

INTRODUCTION

This Privacy Policy describes how Arkenova Jewelry (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.

SECTION 1 - PERSONAL INFORMATION WE COLLECT

When you visit our site, we pick up some basic technical details — your browser, IP address, time zone, and cookies — plus which pages and products catch your eye. Nothing invasive, just enough to make your experience smoother.

When you place an order, we collect what we need to actually get it to you: your name, billing and shipping address, payment details, email, and phone number.

SECTION 2 - HOW DO WE USE YOUR PERSONAL INFORMATION?

We use your order information to do exactly what you'd expect: process your payment, ship your piece, and send you confirmations and updates. Beyond that, we use it to:

Stay in touch with you about your order;
Keep an eye out for fraud, to protect both of us; and
Share offers or updates with you, if that's something you've opted into.

SECTION 3 - SHARING YOUR PERSONAL INFORMATION

We're a small team, so we lean on trusted partners to run smoothly — Shopify powers our store, and Google Analytics helps us understand how people shop with us. We share only what those tools need to function.

We'll also share information if the law requires it — a subpoena, a court order, or something similar — or if it's genuinely needed to protect our rights.

SECTION 4 - BEHAVIOURAL ADVERTISING

We use your information to show you ads that are actually relevant to you, instead of random ones. We use tools such as Meta (Facebook/Instagram) Pixel and Google Ads/Analytics to help deliver these ads and measure their performance. You're always in control — you can adjust ad personalization in your Meta and Google account settings, or through your browser's cookie preferences.

SECTION 5 - YOUR RIGHTS

If you're in the European Union, you have the right to see what personal information we hold about you, and to ask us to correct, update, or delete it. If you're a California resident, you have specific rights under the CCPA. Either way — just email us and we'll sort it out.

SECTION 6 - DATA RETENTION

We keep your order information on file so we have a record of your purchase, unless you ask us to delete it.

SECTION 7 - CHANGES

We may update this policy occasionally — as our practices evolve or as laws change. We'll always keep the current version posted here.

SECTION 8 - CONTACT US

Questions about your privacy, or want to make a complaint? Reach out — we're a real, small team and we actually read these.

Email: info@arkenovajewelry.com
Phone: +1 849-482-4481
Address: Calle Flor de Copada, Casa #3, Barrio Los Humildes, Carretera La Isabela, Pantoja, Santo Domingo Oeste 10701, República Dominicana